singpass counter​ 12 25

Singpass helpdesk counter is a physical service point where you can get help with Singpass issues or applications.

These counters are useful if you have trouble setting up Singpass online, lost access to your account, need to verify your identity, or want to reset your password.

Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.

If you prefer face-to-face assistance or run into singpass counter​ 12 25 problems online, heading to a Singpass counter is the fastest way to get help.